Contact

Get in touch

Four ways to reach us, all monitored by the people who build the product. There is no support tier that decides whether you get a real answer.

Email hello@wraft.app General enquiries, partnerships, anything without a better home. We respond within 24 hours on working days. GitHub github.com/wraft/wraft Bugs, feature requests, and the source itself. Public issues get answered in public, which helps the next person with the same question. Discord Community server Real-time discussion with the team and other people running Wraft. The best place for 'how would you approach…' questions. Book a demo A walkthrough with the team Against your actual use case, with someone who can tell you honestly whether Wraft fits it yet.

Where to send what

The right address saves a round trip

Sales and enterprise

Deployment scale, managed hosting, support agreements, or procurement paperwork — hello@wraft.app, or book a demo for anything easier shown than written.

Security

Vulnerability reports and security questionnaires go to security@wraft.app. Please allow reasonable time for a patch before publishing a disclosure.

Privacy and legal

Data requests and DPAs go to privacy@wraft.app. Questions about the licence or these terms go to legal@wraft.app.

Contributing

Pull requests and good first issues live on GitHub. There is no CLA to sign — the project is AGPLv3 and contributions stay under it.

Response times

What to expect

Targets on working days, not a contractual commitment. If something is urgent and you hold a support agreement, use the escalation path in it.

Within 24 hours

General enquiries

Within 12 hours

Security reports

Per your agreement

Support agreements